Frequently Asked Questions

Common questions are answered below. You can also contact us and we will be happy to help.

General

Can you give me details about your hosting operations? Is my data backed up? Where is the data center?

Brand Titan Reputation Monitoring is hosted by ThePlanet.com at their best in class hosting facilities. Backed by their enterprise level guarantees, we are able to provide a highly reliable and stable service.

Our servers are located in the USA and are monitored 24/7 to ensure we can respond to any issues affecting service immediately.

All data is backed up by ThePlanet (details) to secure, offsite storage to ensure that we can restore service as quickly as possible in the event of a critical failure.

How secure is my data?

Our hosting provider, ThePlanet, provide a highly secure environment(details). The servers themselves are secured by industry standard firewalls.

Our backend systems provide audit trails for authenticated users. See our Privacy Policy for details.

Can we install Brand Titan Reputation Monitoring on our own server?

Unfortunately not. Brand Titan Reputation Monitoring is provided as a software as a service (SaaS) so we do not offer it for installation onto your own servers.

Do you provide phone support?

We only provide support via our contact form. All queries are answered as quickly as possible and we do not outsource any aspect of our support or development.

Are there any hidden fees?

No! There are no fees and details about why are listed on our pricing page. There are no signup or cancellation fees either.

Is Brand Titan Reputation Monitoring available in other languages other than English?

At this time, only English is supported.

Can Brand Titan Reputation Monitoring be customized?

Yes - please contact us for customization options and pricing.

Do you offer a reseller program or affiliate program?

Not yet, but we will be launching these if there is sufficient demand. Contact us to register your interest an we will notify you as soon as a paid version with an affiliate offering is available.

Account

How do I cancel my account?

Log in, click Account from the menu click the Cancel Account link at the bottom of the page.

Discoveries

Will Brand Titan Reputation Monitoring find every reference online?

Just like your favorite search engine, Brand Titan Reputation Monitoring can only provide you with details of the sites it knows about. It is not possible to find every single reference online but we do our best to find as many as possible, as quickly as possible, and are always seeking new ways to crawl the web faster and integrate with additional services.

How often does Brand Titan Reputation Monitoring find new references?

Brand Titan Reputation Monitoring regularly updates the database from multiple sources and whilst it is not possible to say precisely how fast a new reference will appear, you should find results appearing within an hour of adding a new word. From that point onwards, new results will appear on a varied timescale depending on how popular the site in question is (e.g. less popular/less frequently updated websites are indexed slower).

Where does Brand Titan Reputation Monitoring look to find references to my words?

We are unable to reveal the exact sources that Brand Titan Reputation Monitoring uses to locate references to your words but can say that a wide range of searches are conducted to find as many references as possible. This includes well known websites such as Digg, Flickr, Google News, MSN, YouTube, Yahoo and a vast selection of other less well known locations. If you can find the references in a search engine, it is likely to be picked up by Brand Titan Reputation Monitoring.

Isn't your service just like the free Google Alerts service?

Yes, Brand Titan Reputation Monitoring is based on the same principle as the Google Alerts service except that Brand Titan Reputation Monitoring finds references from multiple sources whereas Google Alerts only informs you about new items in the Google indices. Brand Titan Reputation Monitoring searches many more sources and also provides additional features such as the ability to view detailed contact information about each site discovered, subscribe to RSS feeds, export results to CSV, exclude specific websites from the search results and plot graphs to show trends over time. See the tour for a feature overview.

Do I have to use the Brand Titan Reputation Monitoring interface to work with the data?

For the most part, yes; the Brand Titan Reputation Monitoring interface provides a simple way to manage your account. However, it is also possible to download a list of all discoveries in CSV format so you can work with them offline or send them to other people.

Can I export my data?

Yes, you can export all the discoveries to CSV format to open in a spreadsheet application, run scripts on or do whatever you wish.